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Title
Text copied to clipboard!Platform Service Agent
Description
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We are looking for a Platform Service Agent who will be responsible for supporting users and maintaining digital platform services within our organization. As a Platform Service Agent, you will be the first point of contact for technical support, assist in troubleshooting issues, and ensure our digital platforms operate smoothly and efficiently.
You will work closely with IT teams, developers, and end-users to ensure all platform services are reliable and user-friendly. You will monitor systems, perform updates, and document incidents and resolutions. Additionally, you will play a key role in improving the user experience by collecting feedback and relaying it to development teams.
The ideal candidate has a strong technical background, excellent communication skills, and a customer-focused mindset. You are analytical, able to prioritize effectively, and enjoy working in a dynamic environment. Experience with cloud platforms, IT service management tools, and basic programming knowledge are a plus.
As a Platform Service Agent, you contribute to the continuity and quality of our digital services. You assist in implementing new features, test updates, and ensure users receive prompt and effective support for technical questions or issues. You are also responsible for creating user guides and providing training to users.
This role offers an excellent opportunity to further develop your technical skills and make a valuable contribution to the digital transformation of our organization. If you are a proactive, solution-oriented professional with a passion for technology and service, we invite you to apply.
Responsibilities
Text copied to clipboard!- Support users with technical issues
- Monitor platform performance and availability
- Document incidents and resolutions
- Collaborate with development teams for troubleshooting
- Perform system updates and maintenance
- Test new features and updates
- Create user manuals
- Provide training to end-users
- Collect and analyze user feedback
- Contribute to continuous improvement of platform services
Requirements
Text copied to clipboard!- MBO or HBO level education in IT or related field
- Experience in IT helpdesk or technical support
- Knowledge of cloud platforms like AWS or Azure
- Familiarity with ITIL processes is a plus
- Strong communication skills
- Problem-solving and analytical thinking
- Customer-oriented mindset
- Experience with ticketing systems like Jira or ServiceNow
- Basic programming knowledge is a plus
- Willingness to work in shifts if required
Potential interview questions
Text copied to clipboard!- What is your experience with technical support?
- Have you worked with cloud platforms before?
- How do you handle stressful situations?
- Can you give an example of a resolved incident?
- Which IT tools are you proficient in?
- Are you familiar with ITIL processes?
- How do you stay updated on technology trends?
- What do you value in customer service?
- Do you have experience providing training?
- Are you willing to work in shifts?
